Do you have an outlet in Pakistan?
We do not have a physical outlet anywhere. We are an online store. You can place orders using an Internet connected computer and have the orders delivered to the address you provide. We ship worldwide.

Are you associated with the Darul Uloom Karachi?
No, we are an independent entity with no administrative links whatsoever with the Darul Uloom or any other organization.

How do you calculate shipping charges?
These are based on the actual shipping weight, your location, and the shipping method you select. We do not have a fixed per item charge.

How long will it take for my order to reach me?
It varies by your location and the shipping method you choose. Approximate shipping times are indicated on the shipping method selection page. However, individual packages may take more or less time than indicated. Normally cheaper shipping method (Media mail) is both slow and more variable. Of course, these are in addition to the order processing time, which is 1- 3 days for most orders. 

Will I have to pay customs duties?
If your order is being shipped to you from outside your country, customs duties or other charges may apply based on the laws of your country. In that case you will be responsible for paying them.

What forms of payment do you accept?
We accept credit cards, money orders/bankdrafts, and checks in US dollars. 

I want to use my personal check drawn on a US bank. But I want to save the time it will take for the check to reach you by mail. What can I do?

We offer two convenient options for you. You can fax the check to us, along with the order ID. Or you can enter the check information online.

Is it safe to enter credit card information online?
We do use a secure server to obtain your credit card information, which uses 128bit encryption. Most of our customers do use the online payment option for their credit card payments and have never reported any problems.

Where can I purchase First Things First, Accepted Whispers, Slippery Stone in Pakistan? 
You can purchase all these books from Dawa Books, Khadda Market, Karachi. Address: Shop # 2, Plot 29/C, Stadium Commercial Lane 4, Khadda Market Phase 5, DHA, Near Masjid Abdul Aziz, Karachi, Tel: 021-3534-2335 You can also order it online.

Will I get the exact color/cover that I see on the website?
Colors/covers are not guaranteed. Some publishers, especially from the subcontinent, have multiple colors/covers even for a single edition and they do change the covers from edition to edition. If you require a particular color/cover, please specify it at the time of placing the order in your order comments, and we'll let you know if that color/cover is available.